Here are the most commonly asked questions by our users – please check through these before reaching out to support.


    Our FAQ section is divided into two sections – please choose either the provider or consumer category to see the most relevant information.

    For Consumers

    Why I am not able to find a provider with the criteria I entered?

    Last, because our database is newly launched, please be advised that not all resources in the valley may be presented at this time. If you need further assistance or have questions please email info@aspenstrong.org

    I am not sure how to find the right provider to help me or to refer too.

    Finding the right provider or agency is important. It may take multiple phone calls or meetings to find the right connection. Our directory is hopefully one way to get this process started for you or for a loved one.

    How does Aspen Strong determine what providers should be on their directory?

    Please review Licensing & Qualifications information to learn more about who is on our directory and how we determine their qualifications. We encourage everyone to learn more about licensed and unlicensed professionals. To learn more about licensure and its importance to our Foundation please visit HERE.

    Please keep in mind that Aspen Strong does not vouch for any provider or listed resource on our directory. We exist to create a home for all resources supporting good mental hygiene. Nonetheless, all providers must agree to specific terms listed on the Licensing & Qualifications page. It is your responsibility to do your own vetting to fit the needs of your health or that of a loved one or patient.

    I am contemplating meeting with a therapist. What are somethings to think about when looking for a therapist?

    Finding a therapist can be a cumbersome and vulnerable experience.

    First, Aspen Strong believes it’s important to realize that though many pay extraordinary amounts of money on health insurance, that finding the best fit therapist for you and your family, may not include finding a provider who accepts your insurance. Aspen Strong does not discourage going through your insurance company, but we also believe it should not be a limitation. Our valley is fortunate to have multiple resources to support financial cost of treatment and, additionally, many providers will use a sliding scale – you just need to ask.

    Second, selecting the right therapist can take time and some energy. It is important to ask questions from potential providers

    • These are my issues, how would you support my needs?
    • What treatment approach do you use?
    • Who are others providers you would suggest?

    Being honest about your needs is important.

    How do I connect with a professional? I did not have a good experience the last time, but I want support.

    Aspen Strong wants you to know that finding the right therapist or other mental health providers is not always easy and certainly not a one-size fits-all matter.

    First: we encourage you to explore your options. Check out our online provider directory – you will find over 70 professionals and organizations supporting mental health and addiction needs, from Aspen to Parachute.

    Second, we encourage you to call each potential provider you found interest in and ‘interview’ them. Be sure to click on their personal websites, or social media links to get a feel for who they are. During your calls, listen to the tone of voice and ask questions.

    Some potential interviewing questions:

    • What is a typical session like?
    • What expectations should I have for therapy?
    • What does your contract look like?
    • How does payment work?

    Take the time to ‘test drive’ as you would if you were investing in a new vehicle. Your time, money, and energy are all worthy of this process.

    Aspen Strong encourages you to think about your expectations for therapy and to speak to your provider about them continuously. Defining and redefining expectations is part of any healthy relationship and we encourage you to advocate for that with your provider. If you feel that you are not comfortable speaking to your provider about this, that is acceptable and we encourage you to reach out to other professionals or supports.

    I can’t afford treatment but I know I need help.

    Cost, though we realize is a major obstacle for individuals seeking help, should not be the reason you do not connect to help.  It is important to think of therapy as an investment to your whole health. There are many individual providers and resources at various levels willing and able to support you. It is not always easy to research or find, but here are some options:

    • Check with your human resource department where you or your spouse or parent may work. Many times, employee assistance programming (EAP) is available for the employee and sometimes even their family. TRIAD is the most known EAP provider in the valley supporting 3-5 sessions of free therapy sessions via employers. Learn more on our website: https://aspenstrong.org/resources/triad/
    • Check with your insurance company regarding your benefits. We understand that mental health is not always covered or their are limitations to coverage; nonetheless, we encourage you to speak to your insurance company, often, insurance companies will contract with a specific provider not in their network to meet your needs.
    • Families and children can potentially be supported through services at your child’s school. There are multiple Family Resource Programs in the valley willing and able to support those in need.
    • Reach out to your faith group. Many churches in the area have counseling services available through their pastor or are connected to therapeutic support and may provide subsidized services to you and your family.
    • The Mental Health Fund is a fund located at the Aspen Community Foundation started by Lawrence Altman to support any resident from Aspen to Parachute that can not afford services and has otherwise utilized other resources available. Aspen Strong each year supports this fund through our annual Hike Hope Heal. We encourage you to use this fund, however, it must be accessed by a therapist that is vetted through the Fund’s application. This therapist must apply on your behalf. Learn more: https://aspenstrong.org/resources/mental-health-fund/
    • Many private practice practitioners use a sliding scale service to support clients in need. We understand that not every provider can do this, but it never hurts to ask and ask again. We enjoy the work we do and want to help!
    • Mind Springs Health is the valley’s community mental health center that supports low cost services to meet the income needs of our valley’s residents. Mind Springs can be found on the Aspen Strong Directory. Services through Pathfinders, Aspen Hope Center, and various other organizations support subsidized care as well. All can be found on the directory and it only takes asking the question.

    I suspect my friend is struggling with addiction. What can I do to help?

    Aspen Strong encourages you or your friend to take the first step and utilize our online, free, and anonymous mental health screeners to help identify specific concerns: http://screening.mentalhealthscreening.org/aspenstrong. Upon taking this screening you will be provided with resources of education as well as a link to our provider directory to assist you in connecting to help: https://aspenstrong.org/directory/

    This is a great first step, but we know there are many steps following if in fact your friend does have an issue. We encourage you to be open and empathetic to your friend. Sometimes doing too much to address someones else’s addictive behaviors can leave them feeling resistant and angry. Be sure to listen and let them know you are here to help them. If your friend’s addictive behavior persists, we encourage you to set boundaries with your friend and let them know you love them, but not their behaviors.

    Here are two great videos on Boundaries and Empathy by Brene Brown that we feel will be supportive to you and your loved ones.

    Last, the Roaring Fork Valley has multiple resources of support for addiction from AA or intensive outpatient programming or inpatient support that can be found on the directory. They may not all be listed on the Aspen Strong directory. Please contact us if you have further questions: info@aspenstrong.org

    My family member just took their life by suicide or attempted to take their life. What can I say or do? I want to help but don’t know how.

    Aspen Strong encourages individuals in this situation to talk to someone – setting up a therapy appointment at least one time may be helpful in providing you with coping skills to manage this difficult experience. Additionally, there are multiple crisis supports in the valley that are here to support: https://aspenstrong.org/resources/crisis-support/.

    To answer the question, nonetheless, we want you to know that being an empathetic voice and body is always the most helpful. Knowing how to be empathetic – and not sympathetic – can be vital in being able to support your family or family member. We encourage you to check out this youtube video on empathy with Brene Brown

    My family member tells me they don’t want to live, I don’t know what to do?

    First, Aspen Strong wants you to know that there is help to support you. The Aspen Hope Center and Mind Springs Health are both local community organizations that support crisis. Additional crisis supports, valley-wide, state wide, and nation wide can be found here: https://aspenstrong.org/resources/crisis-support/.

    Second, we want to emphasize the importance and seriousness of suicide threats. If someone tells you that they do not want to live, or they threaten to take their life, or you perceive they are exhibiting gestures/actions that support the intention of suicide, please take this seriously. Suicide should not be taken lightly, ignored, or used against someone.

    Aspen Strong strives to be a source of information/education for members of our community; a place where you can locate resources, like the ones named above, to address mental health issues such as suicidality.  We are not a service provider, thus, in order to find specific information and seek individualized support please contact a licensed mental health professional.  For a list of local providers please click here: https://aspenstrong.org/directory/

    When you experience this we encourage you to:

    (1) bring an empathetic voice to the table. Empathy includes (Teresa Wiseman & Brene Brown):

    Perspective taking: to be able to see the world as others see it—This requires putting your own “stuff” aside to see the situation through your loved one’s eyes.

    Non-judgment: Judgement of another person’s situation discounts the experience and is an attempt to protect ourselves from the pain of the situation.

    Recognize Emotion: to understand another person’s feelings. We have to be in touch with our own feelings in order to understand someone else’s. Again, this requires putting your own “stuff” aside to focus on your loved one.

    Speak Emotion: to communicate your understanding of that person’s feelings. Rather than saying, “At least you…” or “It could be worse…” TRY these: “I’ve been there, and that really hurts,” or “It sounds like you are in a hard place now. Tell me more about it.”

    Second, be curious. Ask if your loved has a plan to hurt themselves. Ask if they intend to follow through with this plan and if so, when. If your loved one has a plan, take them to the nearest hospital if they are willing. If not, call 911 or crisis support – they will support you in getting your loved one to a safe place. If they do not have a plan, normalizing their thoughts may be helpful and ask them if you can support them in connecting to help. Calling the local crisis supports will help you to connect to help quickly. The Aspen Strong directory can also help you to connect to support. It is vital to have a safety plan for loved ones thinking of suicide. If you are unable to be sure that your loved one is safe than calling 911 or crisis support is vital.

    Aspen Strong understands that it may be difficult to call 911. Your loved one may be fearful of speaking to a police officer or you may be concerned that they will not forgive you if you have the police or others intervene. This is a concern many individuals have. It is important to know that our police are trained in this area and are willing and wanting to help. Regardless of your fears or your loved ones, it is important to hold our loved ones accountable to their words and let them know we love and care for them and their safety. If we do not hold them accountable, their words become threats, thus inducing more angst and fear in the aftermath and very potentially not addressing your loved ones needs of safety and security.

    (This information is meant to guide you and your loved ones in supporting each other – please review disclaimers below)

    The alcohol screening tool shows me that my responses are consistent with hazardous alcohol use or alcohol use disorder. I’m pretty sure all of my friends would show the exact same thing. Isn't this a bit excessive? Do you think we really have a problem?

    At Aspen Strong we feel that the American culture encourages social drinking in a variety of different settings. It can be difficult to identify what is healthy and what is not. This screening tool is not a diagnostic tool, but empowers you to be conscious about your behaviors and how they are helping or hurting you. We encourage you to connect with you doctor or a mental health or addiction counselor if you have additional or continued concerns.

    I think my boyfriend/girlfriend/loved one is depressed. What are the symptoms? They seem reluctant to speak to someone, what can I do?

    Everyone feels sad sometimes, but these feelings usually pass after a few days. When you have depression, you have trouble with daily life for weeks at a time. Depression is a serious illness that deserves treatment.

    Some forms of depression are:

    1) Major depression—severe symptoms that interfere with your ability to work, sleep, study, eat, and enjoy life. An episode can occur just once in a person’s lifetime, but more often, a person has several episodes.

    2) Dysthymic disorder, or dysthymia—depressive symptoms that last a long time (2 years or longer) but are less severe than those of major depression.

    3) Minor depression—similar to major depression and dysthymia, but symptoms are less severe and may

    What’s the best way to get involved with Aspen Strong without making a financial commitment?

    Aspen Strong loves volunteers supporting our efforts and advocates talking about us in the community or sharing our resources through social media. There are many ways to get involved. First, joining our newsletter will keep you posted on the current resources available and fun events our valley has to offer to support having good mental hygiene. Additionally, Aspen Strong is fueled by our volunteers year round and we would be excited to have you come on board. To learn more about volunteer opportunities click here. Another great way is to FOLLOW US! Follow us on facebook, Instagram, Linkedin, and Twitter. We love our followers! Last, GET A CHECK UP FROM THE NECK UP. Help us to educate more members of our community about their mental health. Taking a screening supports our efforts of promoting mental hygiene. When you have completed the screening go and encourage a friend, family member, or colleague to do the same! The more individuals we screen, the more aware our community will be in addressing their mental health needs.

    What is a check up from the neck up?

    Aspenstrong.org provides online, mental health screenings to promote awareness and education around mental hygiene. The screenings are quick and anonymous and provide individuals with a link to the Aspen Strong online directory so they may connect to a mental health provider or organization to support their needs. We are proud to announce, in 2016, 1500 individuals in the valley used the screening tool making us the top 11% community screened in the nation under Screen for Mental Health Inc.

    I went to take a screening and none of these options seem to fit? I don’t feel depressed or anxious…

    This is good and we are happy that you are not experiencing the issues suggested on the screening. Nonetheless, we still encourage you to take a screening! We want you to think of it like ‘Mental Floss in a manner in which you are working on your mental hygiene. One doesn’t need to go to the dentist every day, but brushing our teeth is essential to maintaining good dental hygiene. The screening is meant to help you to be mindful and aware about your mental health and the mental health of your loved ones. It supports curiosity around mental health concerns and awareness and understanding for when and if there is a time you or loved one may be struggling.

    Additionally, the mental health screenings provide Aspen Strong with aggregate data to help us in bringing educational opportunities to the valley to support the valley’s need. Click here to learn more.

    Why screen for mental health?

    Millions of Americans are affected by mental health and substance abuse issues each year. By taking an anonymous mental health screening you are helping to build language and understanding around mental health concerns for yourself, your loved ones, and/or your employees.

    Why should businesses invest in mental hygiene practices? How is mental health impacting your workplace? How can screening help employees and your bottom line.

    The majority of employer losses for mental health conditions are related to workplace productivity–including absenteeism, presenteeism, and disability costs.

    Early detection, assessment, and connection with treatment can have a significant impact on the lives of those who experience mental health issues. Not only can this prevent mental health problems from worsening, but it can also improve worker productivity and decrease the cost of providing health insurance. Companies with the most effective health and productivity programs achieved 11% more revenue per employee, delivered 28% higher shareholder returns, and had lower medical trends and fewer absences per employee.

    How can Pitkin County decrease suicides?

    Aspen Strong advocates that having strong connections and being conscious of our mental hygiene can make a difference in the health of our community. So get at it, and mental floss today!

    For Providers

    Why should I promote my services on the Aspen Strong Directory?

    Your profile will be promoted through our directory which is a direct point of contact for all residents and employees that choose to take an online mental health screening.  You will receive monthly emails of traffic reports to your profile and will be encouraged to keep your profile updated and active.

    Furthermore, Aspen Strong works closely with government agencies and stakeholders supporting mental hygiene within the valley.  Your profile helps the valley to understand and identify the availability of resources/services and also the gaps that exist in the mental health arena. 

    Am I qualified to be on the Aspen Strong Provide Directory

    Please review the Licensing & Qualifications section HERE.

    I have registered for the directory but have not been provided with a verification email.

    If you have not received a verification email within two hours please check your junk bin and be sure to mark emails from info@aspenstrong.org safe for future notifications. If you are still unable to locate this email please email info@aspenstrong.org

    Once you received your verification email you may complete your profile. Directory approval can take up to 48 hours and in some rare cases, longer. You will receive an email from the administrator when your application is approved.

    I need to edit my profile.

    To log on to your profile, please use the drop down link under ‘DIRECTORY’ in the main website toolbar. Click on ‘Log In & Registration’. Under your profile picture you will see a link to edit your profile.

    I am unable to submit my profile.

    Please make sure you have filled in all required fields. If this does not happen, scroll through the form and make sure that everything that is boxed in red is completed properly. When logged in, the home page will highlight in red the fields that are missing. When the form is successfully submitted you will see in a green stripe across the top of the page that your profile as been submitted. On the home page you will see red writing at the top letting you know that your profile is under review.

    I would not like my profile active at this time.

    At any time you can make your profile inactive. Maintaining your profile helps Aspen Strong to understand the comprehensive resources in the valley. We understand however, that you may not wish to promote your services. At any time you can reactivate your account.

    I am no longer providing services and wish to delete my account.

    At any time you can delete your account. If you do so you will not be able to recover your profile – you will need to email info@aspenstrong.org for support.

    • ,

      "This was a very effective presentation and helped numerous employees connect to local resources and improve their mental hygiene. We will want to do it again," 2018 Workplace Partner

    • ,

      "In Aspen we spend so much time talking about and working on our physical and spiritual fitness, but for some reason we completely ignore our mental wellness. Its as if we believe mental illness is reserved for those far removed from us, as if we are too "fit" for that type of thing. I would argue there is a fine and precarious line between mental wellness and illness. It is our duty to all of the parts of ourselves to keep our minds strong. Aspen Strong aims to do just that through ensuring that valley wide there are resources available to each of us that assess and support our mental hygiene, our mental fitness and our mental wellness. We can't be well in our physical and spiritual realms if our mental selves are not part of the equation. We truly are as great as the sum of our parts."

      Lady Fuller, International Gifting Company

    • ,

      "Aspen Strong plays an essential role-- increasing awareness of community resources, decreasing stigma, and advocating for the most vulnerable.  Their annual symposium empowers professionals in the community, and their year-round efforts educate and connect people to mental health resources in order to reduce substance abuse, mental health crises, and suicide.  By focusing on mental health hygiene and emotional literacy, as well as supporting the front line professionals, and promoting connections and various resources, Aspen Strong’s commitment to health wellness is inspiring."

      Tina Payne Bryson, PhD; Co-author of The Yes Brain, and bestsellers The Whole-Brain Child, No-Drama Discipline; Founder and Executive Director of The Center for Connection & The Play Strong Institute

    • Lawrence Altman, CBD Trading & ASF donor.

      I realized younger in life that it was important to help other people any way I could. I have been involved in many causes that I thought were important, but mental health as dominated my interest. My own mental health struggles led me to a wonderful doctor and through him I started the Aspen Mental Health Fund which lead me to an amazing young woman Christina King. Christina brought the Aspen Strong Foundation idea to me. I was so impressed with her incredible energy and determination to make a difference in the world of mental health that it had become my passion as well. I believe we help many people who desperately need it. We are determined to rid people of the stigma of getting help for mental health issues. I am proud to be involved with Aspen Strong!